FAQ'S (& ANSWERS)

A statement from our fulfilment company: We have implemented several policies and working procedures mainly aimed at protecting the health and safety of our employees. These, in turn, are helping to ensure we don’t become a source of transmission to outside organisations or personnel.

• Twice a day cleaning of all doors and work surfaces with particular attention to dining and brew areas.
• Copious supplies of hand sanitisers in all areas
• All employees give strict instructions on self-isolating at the earliest opportunity after any symptoms themselves or in their household.
• Non-essential workers working from home.
• Warehouse pick and pack maintaining a minimum 2 metres distance.
• Deliver and dispatch couriers working at least 2 metres distance with no hand or PDA contact.
• Warehouse staff issued with masks and gloves for material handling.
• All staff and visitors to wash hands on arrival and before departure.

Whilst we are doing everything we can to prevent the spread of the Virus we cannot guarantee against the possibility of transmission on parcels leaving the warehouse. It would be wise to ensure that your customers use all the same procedures when receiving parcels. Our couriers will not enter a 2-meter radius of others, will be wearing PPE and will not share PDA for signatures. Hopefully, these measures will prevent any potential spread of the virus through our supply chain